The subject

The following terms of service apply to all business relationships between the customer and Bitnodes, following named as “us”. The governing law is that which was valid when the contract was put into effect.
Dissenting, conflicting or additional customer terms of service, even if acknowledged, are not part of the contract unless their validity is expressly agreed upon.

General terms

If the security of the power supply network or the maintenance of network integrity is at stake, we can temporarily restrict access to the service as required.
The services offered are those valid at the time of the order based on the offer information, the order form and the applicable monthly special offers.
Technical support services are not included in the offers. All offered services are self-managed by the customer.

Terms of payment and billing

All prices can be reviewed at at any time.
We are entitled, in case of default payments, to block the internet presence of the customer and to block all other functions.
Acceptable payment method for services is Bitcoin and other crypto currencies accepted by Coinpayments.
Invoices are sent by Email as attachments within 14 days prior to the end of service.
Subscription based payments can be canceled at any time.

Contract duration and cancelation

Where not otherwise contractually agreed, the contracts are in place for an indefinite period of time.
Customer can revoke their contractual statement, with stating reasons, in the client area. The period of cancelation can be immediately or at the end of the billing period. A cancelation can only be done via the secure client area.
We are also entitled to terminate the contractual relationship for good cause without notice. One important reason for termination would be in the case of one consecutive month that the customer did not pay a substantial part of the compensation owed. Another important reason, among others, can also be that the customer contravenes or ignores warnings about infringement of the requirements of section 4. Another important reason that can result in blocking or termination without notice may be that the customer uses content which affects the performance or the safety of the server node.

Service Level Agreement (SLA)

Our commitment is to guarantee yearly service availability of 99.9%.
Uptime guarantee applies to:

  • Internet connection channel availability;
  • Server hardware and virtualization platform availability.

SLA guarantee does not apply to:

  • Customers managed software and operating system performance;
  • Scheduled maintenance;
  • Service malfunction due to client actions (DoS/DDoS);
  • Service shutdown, when a customer does not pay on time or fails to comply with terms of the contract section 4.

In the unlikely event that we experience a network or hardware failure, we will credit your account with one day of service for every hour of downtime. Contact a member of our customer service team not later than 7 days to arrange the credit.

Conclusion of the contract

Our offers are subject to change. We reserve the right to make technical and other changes within reason.
Upon ordering, the customer is bound to the tentative offer. We will confirm the receipt of the customer’s order immediately. The confirmation is not contractually binding. The confirmation and acceptance of the contract may be incorporated together.
We are entitled to accept the offer of a contract (the order) within a period of one (1) working day after receipt. We are also entitled to reject the order after examining the reliability of the customer.